Themes central to the study of services were identified as: service system fundamentals, service systems management, service systems engineering, service technologies, business process modelling, knowledge management systems, customer relationship management, and modern organisations. Detailed course descriptions and some teaching materials for each of these themes were developed.
Also implemented was a Service Learning and Teaching Foundry, which provides a virtual space for students to learn important service-oriented approach/business process modelling (SOA/BPM) concepts, gain hands-on experience with service-oriented software engineering, and practise their skills using real world examples. http://soc.cse.unsw.edu.au/teachingfoundry/